Terms & Conditions
1. Application
1.1 The general conditions apply, unless otherwise agreed, to all quotations and agreements from or with Katerina Jurickova in regards to yoga teaching, coaching and counseling and to all pertaining actions, be it of preparatory or executive nature.
2. Description of Practice
2.1 Katerina Jurickova is an individual with an independent practice focusing on yoga teaching, coaching and counseling. Katerina Jurickova is registered with the Dutch Chamber of Commerce under reg.number: _______________.
2.2 Katerina Jurickova honors the code of ethics of ACC accessible from the following link: https://www.counselling.nl/en/code-of-ethics/.
2.3 Definitions
2.3.1 Service(s): Coaching and/or Counseling and/or Yoga Teaching
2.3.2 Service provider: Katerina Jurickova uses these general conditions for provision of services.
2.3.3 Principal: the counterparty of a service provider, who is receiving services from the service provider, also known as client.
2.3.4 Agreement: a contract between principal and service provider concerning the agreed service(s).
2.3.5 Quotation: the proffered services from service provider based on the first contact and/or intake discussion (oral, written or agreed to via mail).
3. Execution of the agreement
3.1 Service provider will execute the agreement to the best of her insight and ability, in accordance with the standards of good professionality.
3.2 Service provider has an exertion duty towards the client, never a duty to produce results.
3.3 Client makes sure to provide timely all information that the service provider indicates as necessary or that client could reasonably assume to understand as necessary for execution of the agreement.
3.4 If the service provider has not received all information necessary for the execution of the agreement, then the service provider reserves the right to postpone execution of the agreement and/or to charge any expenses resulting from such delay to the client according to prevailing rates.
3.5 Service provider is not accountable for damage, of whatever nature, in case she has proceeded on the basis of information provided by client that is incorrect and/or incomplete, unless the incorrectness or incompleteness was supposed to be known to the service provider.
3.6 By confirming the agreement and these general conditions the client allows for personal data plus telephone number to be recorded in the client-administration of the service provider for administrative purposes.
4. Fees and quotations
4.1 In the first contact or the intake, client and service provider determine whether an agreement will be committed to. This can also be via telephone or e-mail.
4.2 Unless explicitly agreed otherwise, a payment obligation is assumed by the client from the first appointment.
4.3 All quotations and estimates by or from the service provider are offered without engagement, both as to price, content and delivery time, and are valid just for 15 days from date.
4.4 Quotations are based on the information made available to the service provider.
4.5 An agreement applies the moment it is signed as agreed for by the client, or when a contract is received and accepted by the service provider. Also oral acceptance is binding.
4.6 Services for which no fixed price has been agreed will be charged to the client on the basis of calculation afterwards, according to agreed rates. If no rates have been agreed, then the service provider will charge the usual rates.
4.7 Service provider will disclaim the usual rates to the client at latest upon sharing a quotation.
5. Payment conditions
5.1 Payment takes place as per invoice.
5.2 Client will receive an invoice for at least 1 hour of the reserved time in case the appointment was canceled less than 24 hours prior to the appointed time, or in case of a no-show without notification.
5.3 Invoices should be paid within 15 days from reception of the invoice to the bank account number provided by service provider: ________________ to the name of Katerina Jurickova.
5.4 If the service provider has to hand over financial claims to a collecting agency, then client will be held liable for all judicial and external expenses involved.
5.5 The cClient should state objections to any invoice of the service provider within 14 days from reception of the invoice in writing to the service provider, failing that, the client is assumed to agree to the amount of the invoice.
5.6 In case of late payment or negligence to pay, the client is legally at failure and the service provider reserves the right to immediately stop execution of the agreement. As of such time, the client is liable to be charged legal interest upon the amount outstanding. If the service provider has to engage a collecting agency, then the client will be liable for any legal and external cost that incurs as well.
6. Duration and termination
6.1 An agreement between the service provider and client can, after mutual agreement of both parties, be terminated at any given time or be extended if so wished.
6.2 Upon termination of the agreement, 25% of the remaining amount due based on the quotation/agreement, will be charged.
6.3 The service provider has the right to terminate the agreement at any time, without failure to comply or legal intervention, in case the client has proven to be unable to meet financial commitments within the agreed term.
7. Canceling – Altering appointments
7.1 The Service provider reserves the right to cancel or postpone appointments free of charge in case of illness, incapacity, death or serious illness in the family or close social circle, that would be reason for the service provider to be unfit for work according to standards of good practice.
7.2 The Service provider reserves the right to postpone appointments in case of further education or training for the service provider in the area of supervision and personal professional development, in case these fall on the same day as appointments with client.
7.3 The Service provider reserves the right to alter or cancel appointments in case she cannot execute the agreement according to good professional standards.
7.4 The Service provider commits to confirm cancellation as stated in 7.1,7.2, 7.3 or refusal as stated in 5.6 in writing and in such a case would pay back the amount paid by the client for which services have not been provided so far, without further commitments or claims on either side.
7.5 The Client will receive an invoice for at least 1 hour of the reserved time in case the appointment was canceled less than 24 hour in advance or remained unattended without notification.
8. Confidential information ‐ safeguarding
8.1 Both parties are bound to safeguard all confidential information obtained from each other pursuant to the agreement or from other sources. Information is considered confidential when it is indicated as such by the other party or when it is evident from the nature of the information.
8.2 In case of imminent danger for either client or society or particular persons, service provider reserves the right to share relevant information with authorized people or organizations if danger can thereby be alleviated.
8.3 If in case of a legal obligation or judicial verdict, service provider is required to share confidential information with legally or judicially appointed third parties and service provider cannot claim the right to refuse to give evidence, then service provider is not liable for indemnification or compensation and the client is not entitled to dissolution of the agreement on basis of any damage caused by this.
9. Liability
9.1 The Service provider has a duty to exert, not a duty to produce results. This means that the service provider will at all times exert herself to the best of her ability to work within the limits of competency.
9.2 In order to guarantee quality and improve competencies the Service provider will regularly make use of suitable intervision and / or supervision and further professionalization by means of training, courses and education.
9.3 The Service provider is never liable for direct or indirect damage, emotional damage or damage resulting from decisions the client has taken, personally or in consultation with the service provider.
9.4 The Service provider does not accept any responsibility, in whatever form, for damage incurred by or related to her provision of service.
9.5 Liability of service provider is limited to the invoice total of the agreement, that is that part of the agreement to which liability applies.
9.6 In deviation of what is stated under 2. of this article, for an agreement with duration longer than six months, liability is further limited to the amount due over the last six months of the agreement only.
9.7 The Service provider is not liable for direct or indirect damage that principal incurs due to actions or decisions taken because of or during a training, coaching session or advisory activities. Principal remains at all times responsible for actions and choices.
9.8 Any liability of service provider for business damage or other indirect damages or losses of whatever nature, is explicitly excluded.
10. Complaints procedure
10.1 If a client has complaints about the work executed, then this should be communicated in writing to the service provider within 14 days of the occurrence of the complaint.
10.2 After taking notice and discussion of the complaint with the client, the service provider will as best as possible comply with the chosen solution. The written complaint should describe the perceived failure as detailed as possible, so the service provider is able to respond adequately.
10.3 Katerina is affiliated with _________, the specialized complaints organization for therapists in complementary and alternative health care.